Episode 9: An Inside Look at our Design Process: Part 2

What does it really look like to manage a design project from start to finish? In this two-part series, Kate and Lesley break down their design process step by step and share what’s working for them. While the general process is the same, there are some key differences and they each embrace.

Episode 9 Show Notes

Key Takeaways:

  • Build in time after design presentation in case of re-selection and re-design
  • There is a psychological advantage to free shipping or building in the costs into the margins – if you are considering doing this, test the model first
  • Make sure your client and contractor understand that they shouldn’t make any changes without at least running them by you
  • When working with multiple trades at once, come up with a strategic sequence
  • A nice “boutique” touch is to have dinner or hotel reservations for your clients during install day so you have more time and space to work!
  • Put up pictures in each room of where each piece of furniture should go to expedite installation
  • Put up portable tables and a pop-up tent to use as your “home base” and keep everything organized 
  • Never ever leave trash and recycling in your client’s property
  • Set the right mood and let your clients enter first during reveal day to make it extra special and memorable!
  • Some things you can do post-project: give clients a small token of appreciation, invite them for a meal, ask for referrals

Our Design Process Part 2:

  • Procurement: Placing orders, coordinating freight shipping, tracking orders, in-field sourcing and shopping, preparing for the delivery and installment
  • Project management: Working with the trades (wallpaper installation, electrical, painting, flooring, etc.)
  • Install day: As the name suggests, this is where furniture, accessories, and other decor are brought in and installed
  • Reveal day: Showing your client around the home, let them take it all in, and ask you questions
  • Project wrap: Working out deficiencies and other final touches. Final invoicing and creating a client binder which includes  specifications for furniture, care maintenance, fabric and paint swatches, and warranties
  • Post-project: Requesting for a review and constructive feedback to understand what you can do better

Resources Shared:


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